Gary owns a courier service in Denver, Colorado. We met in Starbucks, and when he discovered what I do, he asked for some advice. His situation was that he had a delivery contractor who had a bad attitude along with some behavioral issues. On top of that difficult situation, Gary needed to lower the contractor’s compensation as a percentage of revenue, as the current situation was not profitable for the company.

My coaching to him was basically to use the essence of the Framework for Leadership. I’ll bet you’re thinking, “what a surprise!” The idea was to first set the context (Continue reading the article)

Share This

Comments(2)