I was waiting for my flight from Richmond, Virginia last month
after presenting “Leadership Made Simple” to 150 managers
of a large company headquartered there. That is when I
experienced impressive leadership in the midst of chaos.

It all began when United Airlines‘ “Simon” (an automated
message system) informed me via my cell phone that my flight
through Chicago was cancelled. After an hour wait on a priority
line, I knew there was a real problem (Continue reading the article)

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My daughter Robin has been quite a teacher of leadership in my life. She is a very special woman who lights up any group she is in. I’ve never met anyone so quick to make friends and make a positive impression on all she touches.

Robin is also one of those people that managed to squeeze four years of college into five years. Upon completion of that phase of her life, she moved to Steamboat Springs to be a ski bum – which basically means you have three part-time jobs just to survive – but you get to ski a lot. I was definitely a bit jealous.

Two years into that experience, out of the blue, Robin called me and said, “Dad, this has been fun, but I think it is time (Continue reading the article)

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