When we do management and leadership development, we like to invite the managers involved, as well as employee leaders, to look at extremes of leadership styles. The process also distinguishes somewhat between management and leadership.
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Ed Oakley Making Managers Into Leaders
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I was so impressed with the extraordinary service last week aboard the Mariner of the Seas, a beautiful Royal Caribbean International cruise ship. From Gregory, our stateroom attendant from Jamaica to Mihai, our primary dinner waiter from Romania, and everywhere else around the ship, the service was outstanding and joyfully provided at every turn. Everyone was smiling as they gave us the royal treatment.
The kind of service we received does not exist consistently without excellent leadership (my guess was “servant leadership.”), so I requested and was granted an interview with Captain Johnny Faevelen. I was not disappointed.
Listen to Captain Johnny’s remarks on the following audio. The first voice is Ed Oakley:
Provide servant leadership to your team and watch the improvements!
To your ongoing leadership development!
Ed Oakley
Tags:captain johnny cruise ship extraordinary service first voice guess international cruise jamaica mariner of the seas oakley romania royal caribbean international servant leadership stateroom waiterI had an awesome experience of Servant Leadership
recently.
It all started when my daughter, Kat, wanted to go
visit Western Washington University in Bellingham, WA.
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May you enjoy the benefits of being a servant leader! My warmest regards,Ed Oakley Enlightened Leadership Solutions
Recently I was assisting Ed while he presented a virtual
learning session on Forward Focus. Ed discussed how
we get more of what we focus on and as a society we
tend to focus on the negative – what people shouldn’t do –
versus the positive – what we would like them to do.
Then Ed brought up an example that was particularly
impactful to me. (Continue reading the article)
I was waiting for my flight from Richmond, Virginia last month
after presenting “Leadership Made Simple” to 150 managers
of a large company headquartered there. That is when I
experienced impressive leadership in the midst of chaos.
It all began when United Airlines‘ “Simon” (an automated
message system) informed me via my cell phone that my flight
through Chicago was cancelled. After an hour wait on a priority
line, I knew there was a real problem (Continue reading the article)
The end of a year is a special time, and we invite you to watch the following video and consider it our gift to you. It is an acknowledgment of our gratitude for all those we have the opportunity to serve. Watch it now - you’ll be glad you did! 
Please leave us your comments below after watching the video!Happy New Year,The Enlightened Leadership Team
My daughter Robin has been quite a teacher of leadership in my life. She is a very special woman who lights up any group she is in. I’ve never met anyone so quick to make friends and make a positive impression on all she touches.
Robin is also one of those people that managed to squeeze four years of college into five years. Upon completion of that phase of her life, she moved to Steamboat Springs to be a ski bum – which basically means you have three part-time jobs just to survive – but you get to ski a lot. I was definitely a bit jealous.
Two years into that experience, out of the blue, Robin called me and said, “Dad, this has been fun, but I think it is time (Continue reading the article)
Tags:It seems so appropriate that I was reading Stanford University’s alumni magazine over this Thanksgiving holiday weekend(in the U.S.) and came across a wonderful article that I see directly related to a different perspective of leadership - making a difference. The article was called “Small Change - Big Payoff: Got 25 Bucks?” It has me very excited about a new way to make a difference all over the world. I suggest you go read it online now by clicking on the link above.
The article is about an amazing entrepreneurial venture, Kiva, that is dedicated (Continue reading the article)
Tags:Today’s practical leadership tip is a little different. I asked Tiffany Childs, our marketing manager, to provide her perspective of the performance review she “received” on Monday. Here is her commentary:
How many times have you been in a performance review, either as the reviewer or the one being reviewed, and felt unsatisfied at the end? Having a periodic review is a necessary part of working in any environment and so we’ve all most likely had our fair share of them, but it seems as though often managers are just going through the motions in these reviews.
I feel that is a shame because (Continue reading the article)
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